Winter Break (Dec 20–Jan 7): Orders placed during this period will be prepared for pick-up or delivery starting Jan 7. | Returns are accepted but will be processed after Jan 7.

We ship everywhere in Sweden!

Instructions for returns

 

How do our returns work?

  • 1. Access and Manage Your Account

    Begin by accessing your customer account at Parently. Use the link to log in. Upon registration, you will receive a one-time password via email (check your spam folder too) to secure access.

  • 2. Cancel Your Subscription

    You have the flexibility to cancel your subscription starting 30 days before the end of your minimum subscription period directly from your user cockpit. Upon initiating the cancellation, you'll automatically receive an email with a link to our return portal. Here, you can choose your preferred return method and generate a DHL shipping label for your package. Read more about our shipping policy here.

  • 3. Prepare Your Return

    Attach the provided DHL label to your package. Follow the detailed return instructions in the email you receive, which include options to: (a) return the product to our warehouse, (b) drop off at a DHL service point, or (c) arrange for a DHL pick-up from your home. Your subscription will officially end, and you will receive a confirmation once the returned product has arrived at our warehouse.

Find the answers you seek

Common Questions

What return options do I have?

Read about the return options we offer here.

What do I do if I need more than 1 return label?

In this case, you need to fill in the return form again. That means for each return label, the return form must be filled in again.

What’s the process for exchanging my product?

You can read more about how to exchange a product here. Use your customer account or contact hej@parently.se for a simple process. A fee of 249 SEK applies for exchanges.

When does the subscription end?

The subscription ends once we have received the product back in our warehouse. Please consider a return delivery via DHL of 3-4 working days so plan enough time to pack and return it to us.

What happens if I do not end my subscription? Does the subscription end automatically?

Please note that the rental period is just an indication. This means that if the product has not been returned and registered in our warehouse by the last day of your subscription period, the subscription will automatically renew on a monthly basis.

Can I return my products earlier and before end of my rental period?

Yes, it is absolutely possible. Because we know that things can change we do not have any committment periods. We will only charge the actual price for the time you rent the product. This is necessary to cover our costs. You can read more about it here.

I want to drop off the product from the warehouse where I picked it up, how do I do that?

If you have a long-term subscription (minimum 3 months), and if you want to return the product directly to us, please first cancel your subscription in your customer portal so that you receive all information about how to do it.

If you have a travel/short-term product, please contact our customer service at hej@parently.se and ask for the return portal link.

What do I do when I am at the Parently warehouse to make sure, my product return is registered?

Please be aware of our opening hours, which are Monday to Friday from 9am to 4pm. In the warehouse, you will find a QR code that we ask you to scan so that your return is registered. You can also do this even if no one from our team is present. Therefore, as long as you come during our opening hours, you will always be able to register the return.

See all FAQs
Back to top